Having problems with Chintaro?

We've compiled a list of steps for you to take. 

Raise a support ticket.

You can raise a support ticket here. Include a screenshot of  your issue and a description of what is happening, and a member of our dedicated help desk team will follow it up.

Visit our online knowledge base.

There are hundreds of freely accessible articles about how
to use Chintaro and how to solve common problems on our knowledge base which you can access

Give us a call. 

You can call us during Australian Eastern business hours. If we're not there, you can leave a voicemail. It's usually easier
to email us, so you may wish to skip this step.


AU: 03 9111 2656 NZ: 09 888 9296

Email us your problem.

You can email us at support@chintaro.com.au. Include a description of the problem, and screenshots showing your issue. Your email will become a support ticket which you can then monitor on the Chintaro help desk. 

For instructions on taking a screenshot, click here.

Chintaro acknowledges that we work and live on the ancestral lands of the Wurundjeri people of the Kulin nation and pay our respects to elders, past, present and emerging.


We are honoured to serve many Aboriginal and Torres Strait Islander communities around Australia, as well as Māori communities in Aotearoa, and we pledge to foster these relationships in the spirit of reconciliation.

Chintaro celebrates diversity and we are committed to providing inclusive services. We believe everyone has a right to live with dignity and respect, and without judgement or discrimination.